The effect of recovery satisfaction on citizens loyalty perception: a case study of mobile government services

Use of mobile services is an integral part of today’s life. Organizations, government agencies as well as service providers in the market employ mobile services or application in reaching their citizens or users worldwide. Notably, service failure issues might frustrate users in using mobile service, but usually, service providers would employ the strategy of recovery as solution. Recovery strategy aims to sustain the relationship with users following service failure. Somehow, the factors that might impact recovery process are unclear. It is also unclear if users will use the service again following the completion of recovery process. Hence, in this study, a survey on 743 adults was carried out, and the data were analyzed using SEM to determine the factors that impact users’ recovery satisfaction the most and the impact of recovery satisfaction on citizens loyalty to use mobile government in the future. The finding of this study illustrated that expect of self-efficacy, all factors proposed in the research model found to has a significant impact on recovery satisfaction. Among all the supported hypothesis, the highest impact on recovery satisfaction comes from perceived trust in government as the initial predictor to use the servic

Improved Multi-Verse Optimizer Feature Selection Technique With Application To Phishing, Spam, and Denial Of Service Attacks

Intelligent classification systems proved their merits in different fields including cybersecurity. However, most cybercrime issues are characterized of being dynamic and not static classification problems where the set of discriminative features keep changing with time. This indeed requires revising the cybercrime classification system and pick a group of features that preserve or enhance its performance. Not only this but also the system compactness is regarded as an important factor to judge on the capability of any classification system where cybercrime classification systems are not an exception. The current research proposes an improved feature selection algorithm that is inspired from the well-known multi-verse optimizer (MVO) algorithm. Such an algorithm is then applied to 3 different cybercrime classification problems namely phishing websites, spam, and denial of service attacks. MVO is a population-based approach which stimulates a well-known theory in physics namely multi-verse theory. MVO uses the black and white holes principles for exploration, and wormholes principle for exploitation. A roulette selection schema is used for scientifically modeling the principles of white hole and black hole in exploration phase, which bias to the good solutions, in this case the solutions will be moved toward the best solution and probably to lose the diversity, other solutions may contain important information but didn’t get chance to be improved. Thus, this research will improve the exploration of the MVO by introducing the adaptive neighborhood search operations in updating the MVO solutions. The classification phase has been done using a classifier to evaluate the results and to validate the selected features. Empirical outcomes confirmed that the improved MVO (IMVO) algorithm is capable to enhance the search capability of MVO, and outperform other algorithm involved in comparison

Bivariate modified hotelling’s T2 charts using bootstrap data

The conventional Hotelling’s  charts are evidently inefficient as it has resulted in disorganized data with outliers, and therefore, this study proposed the application of a novel alternative robust Hotelling’s  charts approach. For the robust scale estimator , this approach encompasses the use of the Hodges-Lehmann vector and the covariance matrix in place of the arithmetic mean vector and the covariance matrix, respectively.  The proposed chart was examined performance wise. For the purpose, simulated bivariate bootstrap datasets were used in two conditions, namely independent variables and dependent variables. Then, assessment was made to the modified chart in terms of its robustness. For the purpose, the likelihood of outliers’ detection and false alarms were computed. From the outcomes from the computations made, the proposed charts demonstrated superiority over the conventional ones for all the cases tested

A novel population-based local search for nurse rostering problem

Population-based approaches regularly are better than single based (local search) approaches in exploring the search space. However, the drawback of population-based approaches is in exploiting the search space. Several hybrid approaches have proven their efficiency through different domains of optimization problems by incorporating and integrating the strength of population and local search approaches. Meanwhile, hybrid methods have a drawback of increasing the parameter tuning. Recently, population-based local search was proposed for a university course-timetabling problem with fewer parameters than existing approaches, the proposed approach proves its effectiveness. The proposed approach employs two operators to intensify and diversify the search space. The first operator is applied to a single solution, while the second is applied for all solutions. This paper aims to investigate the performance of population-based local search for the nurse rostering problem. The INRC2010 database with a dataset composed of 69 instances is used to test the performance of PB-LS. A comparison was made between the performance of PB-LS and other existing approaches in the literature. Results show good performances of proposed approach compared to other approaches, where population-based local search provided best results in 55 cases over 69 instances used in experiments

Emergent situations for smart cities: A survey

A smart city is a community that uses communication and information technology to improve sustainability, livability, and feasibility. As any community, there are always unexpected emergencies, which must be treated to preserve the regular order. However, a smart system is needed to be able to respond effectively to these emergent situations. The contribution made in this survey is twofold. Firstly, it provides a comprehensive exhaustive and categorized overview of the existing surveys for smart cities.  The categorization is based on several criteria such as structures, benefits, advantages, applications, challenges, issues, and future directions. Secondly, it aims to analyze several studies with respect to emergent situations and management to smart cities. The analysis is based on several factors such as the challenges and issues discussed, the solutions proposed, and opportunities for future research. The challenges include security, privacy, reliability, performance, scalability, heterogeneity, scheduling, resource management, and latency. Few studies have investigated the emergent situations of smart cities and despite the importance of latency factor for smart city applications, it is rarely discussed

The adoption of bitcoins technology: The difference between perceived future expectation and intention to use bitcoins: Does social influence matter?

Bitcoin is a decentralized system that tries to become a solution to the shortcomings of fiat and gold-based currencies. Considering its newness, the adoption level of bitcoin is yet understood. Hence, several variables are proposed in this work in examining user perceptions regarding performance expectancy, effort expectancy, trust, adoption risk, decentralization and social influence interplay, with the context of user’s future expectation and behavioral intentions to use bitcoins. Data were gathered from 293 completed questionnaire and analised using AMOS 18. The outcomes prove the sound predictability of the proposed model regarding user’s future expectations and intentions toward bitcoins. All hypotheses were supported, they were significantly affecting the dependent variables. Social influence was found as the highest predictor of behavioral intention to negatively utilize bitcoins. The significant impact of social influence, adoption risk and effort expectancy which affect behavioral intention to use bitcoins the most, are demonstrated in this study. Bitcoins should thus, present an effective, feasible and personalized program which will assist efficient usage among users. Additionally, the impacts of social influence, adoption risk and perceived trust on behavioral intention to utilize new technology were compared, and their direct path was tested together, for the first time in this context

Applying the big bang-big crunch metaheuristic to large-sized operational problems

In this study, we present an investigation of comparing the capability of a big bang-big crunch metaheuristic (BBBC) for managing operational problems including combinatorial optimization problems. The BBBC is a product of the evolution theory of the universe in physics and astronomy. Two main phases of BBBC are the big bang and the big crunch. The big bang phase involves the creation of a population of random initial solutions, while in the big crunch phase these solutions are shrunk into one elite solution exhibited by a mass center. This study looks into the BBBC’s effectiveness in assignment and scheduling problems. Where it was enhanced by incorporating an elite pool of diverse and high quality solutions; a simple descent heuristic as a local search method; implicit recombination; Euclidean distance; dynamic population size; and elitism strategies. Those strategies provide a balanced search of diverse and good quality population. The investigation is conducted by comparing the proposed BBBC with similar metaheuristics. The BBBC is tested on three different classes of combinatorial optimization problems; namely, quadratic assignment, bin packing, and job shop scheduling problems. Where the incorporated strategies have a greater impact on the BBBC's performance. Experiments showed that the BBBC maintains a good balance between diversity and quality which produces high-quality solutions, and outperforms other identical metaheuristics (e.g. swarm intelligence and evolutionary algorithms) reported in the literature